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Email can send but can't receive

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Tuesday, 01 September 2009
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StayConnected

Error: Some users unable to receive emails on their BB's, they can still send emails. Logs on BES server show sync type 1 to server errors.

Resolve: Restart BES server as its become out of sync with Exchange server. Sometimes this is caused by moving mailboxes on Exchange. The reboot albeit happens quickly, can take 30 mins or so to resolve the issue.

Category

Blackberry Enterprise Server (BES)

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