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Support FAQ Blackberry Enterprise Server (BES) Sporadic Emails
Support FAQ Blackberry Enterprise Server (BES) Sporadic Emails
Sporadic Emails
- Date added:
- Tuesday, 04 August 2009
- Last revised:
- Tuesday, 04 August 2009
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Answer
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| There is an issue whereby sometimes a BIS customers emails end up going to two different BlackBerry devices. This is not uncommon particulary when a BIZ user either upgrades or reports their phone as faulty. The reason for this are as follows: |
| When a customer signs up for a BIS service the first thing they must do is provide their service provider with a BlackBerry pin and an email address. This is normally done online but can also be done directly with the service provider. This essentially determines that any email coming to that address will essentially be forwarded to the BlackBerry. Were this system falls down is when as a BIS user you either upgrade or report your original BlackBerry phone as faulty, you then establish another account with the new BlackBerry pin. What you fail to do is delete or remove the previous BIS reference to the old Blackberry pin / device. If this device finds it way back into the public domain, by being refurbished as an example. Then the BIS service will still send emails to that Blackberry's pin. The only way to resolve this issue is for the original user to go online or contact their service provider and tell them to remove or delete any references to that old pin number. |
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