Providing unbeatable support and customer service.
The Bconnected support team are experts in every type of mobile device on the market and the leaders in EMM solutions. Providing you with up-to-date information and support on all operating systems, our consultants can centrally manage any device within your fleet when you need help.
Already working with many big name companies, we provide daily support for all your business mobility needs. Some of our current clients include: Central Bank, FAI, Aer Lingus, Bank of Ireland, A&L Goodbody and NTMA.
Bconnected simply excel when it comes to delivery and support. We include full unlimited business hours support into our solutions, as standard. Included in your per-device per-month cost is unlimited access to our fully trained and accredited technical support team. Trained across all platforms and devices, they will be able to get your issue resolved. All of our staff are certified up to 3rd line support and with no calls holding your call will be answered within 5 rings.
Standard business hours support is built in but we also provide Extended, Custom, 24/7/365, in addition to fully managed end-to-end support options.
Some of our key support features:
- Relationship-based support direct to our most experienced support personnel
- On-site based engineers
- Problem and change management, based on severity and priority rating
- Scheduled service packs and health checks
- On-site visits, should the need arise
- Dedicated engineers
- Full remote support capability direct to the server & handset
- Ability to log calls via, phone, email and web
- Single point of contact for managing escalated issues through to resolution
For unbeatable support and customer service, choose Bconnected today
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